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Workplace Conflict Resolution Coaching for Leaders and Employees
Conflict resolution coaching provides one-on-one and team support for leaders and employees navigating recurring interpersonal conflict at work. At Pollack Peacebuilding Systems (PPS), we pair participants with a dedicated conflict resolution coach who helps them better understand the challenges they’re facing, strengthen how they communicate, and develop more constructive ways of responding to conflict. Most workplace conflict coaching takes place online through live video conferencing, so participants can meet with their coach from wherever they work.
Our coaching draws on transformative and interest-based conflict resolution. We look beyond positions and immediate reactions to better understand the needs, interests, emotions, and perspectives influencing the conflict. That deeper understanding helps participants recognize their own role in the dynamic, communicate more intentionally, and approach difficult workplace relationships with greater awareness and skill.
Trusted by Leading Organizations
PPS is the largest workplace conflict resolution firm in the U.S. We’ve supported people at organizations including Amazon, Deloitte, Instacart, Robinhood, and the U.S. Department of Veterans Affairs. Our experts have been featured in Forbes, NBC, CBS, Fox, and Business Insider.
Founded by social psychologist Dr. Jeremy Pollack, PPS brings together a nationwide team of Peacebuilders and coaches with backgrounds in psychology, mediation, and organizational work. Jeremy holds a Ph.D. in psychology and a master’s degree in negotiation, conflict resolution, and peacebuilding, and his background in conflict psychology and peacebuilding helps inform the approach our coaches bring to workplace conflict.
What a Conflict Resolution Coach Does
A conflict resolution coach works one-on-one with an individual or with a team to help them navigate workplace conflict more effectively. Rather than stepping in to resolve the conflict for them, the coach helps participants better understand what’s happening, recognize how they’re responding to it, and develop practical ways to communicate and move forward.
Coaching is grounded in the real situations participants are facing. Sessions create space to work through difficult interactions, prepare for important conversations, and practice new ways of responding when emotions are high or communication has become strained. Over time, participants can become more aware of the patterns they bring into conflict and better prepared to communicate clearly, respond thoughtfully under pressure, and navigate difficult workplace relationships with greater confidence and skill.
How Conflict Resolution Coaching Works
Our conflict resolution coaching follows the same three-step process we use across PPS engagements, giving you a clear path from the first conversation to the start of your coaching program.
Start With Your Free Discovery Consultation
We begin with a free consultation to understand your situation, what you’re hoping to change, and what you need from the coaching process. We’ll talk through the challenges you’re facing, answer your questions, and determine whether conflict coaching is the right fit. There’s no cost and no obligation to continue.
Review Your Customized Proposal
Next, a Program Director develops a coaching plan around your goals and the challenges you want to work through. Your proposed coaching plan outlines the recommended format, focus areas, and cadence so you know what the coaching will involve before you begin.
Begin Your Coaching Program
Once you’re ready to move forward, you’ll be paired with a dedicated coach and begin working through the situations that brought you to coaching in the first place. Together, you’ll look more closely at the dynamics involved, explore how you’re responding to them, and practice new ways of communicating and approaching difficult interactions. As the work progresses, your coach will help you build greater self-awareness and strengthen the skills you need to navigate conflict with greater confidence and intention.
Types of Conflict Coaching We Offer
We offer both individual and group coaching to support different workplace challenges and goals. During your consultation, we’ll learn more about your needs and help you choose the approach that fits best.
One-on-One Coaching
Individual coaching gives leaders and employees dedicated space to work through the conflicts and communication challenges they’re facing. Your coach begins by understanding the situation, your goals, and the patterns that may be influencing the conflict. From there, sessions focus on building self-awareness, strengthening communication skills, and practicing more constructive ways of navigating difficult interactions at work.
Group and Team Coaching
Group coaching gives teams and leaders a structured space to work through communication challenges together. Sessions focus on the dynamics affecting the group, helping participants better understand one another’s perspectives, address patterns that may be contributing to conflict, and practice more constructive ways of communicating and working together. For leadership groups, coaching can also strengthen how they approach conflict and difficult conversations across their teams.
Most coaching is delivered online through live video conferencing via Zoom or Microsoft Teams, giving participants the flexibility to meet with their coach wherever they work.
What Conflict Coaching Helps You Do
Conflict coaching helps you develop greater awareness of what happens when conflict gets difficult and gives you practical skills for responding differently. Through coaching, you can strengthen your ability to:
- Understand your reactions: Recognize the emotions, assumptions, and patterns that can influence how you respond under stress, so you have more choice in what you say and do next.
- Communicate beyond positions: Look past the immediate disagreement to better understand the needs, interests, and concerns involved, while expressing your own perspective with greater clarity.
- Navigate difficult conversations: Prepare for conversations that feel tense, sensitive, or hard to approach, and practice ways to address disagreement without avoiding it or allowing it to escalate unnecessarily.
- Lead more effectively through conflict: Leaders can become better prepared to recognize team friction, address difficult issues earlier, and create conditions for more open and constructive communication.
Conflict Coaching Gets Results
Conflict coaching is personal work, and every situation is different. Our clients often come to coaching while navigating relationships or conflicts that have become difficult to manage on their own. Here’s what a few of them have shared about their experience working with PPS.
Client testimonial
“I have been working with Jeremy for over 2 years on a weekly and biweekly basis. He has helped me with my personal and professional relationships, making them healthier, more productive, and more caring. He has excellent ideas and techniques that really do work. At times they may seem counter-intuitive, but in a very short amount of time, I was having MUCH less conflict with my employees and my significant other, allowing me to create true partnerships at work and at home.”
Client testimonial
“PPS’s coach was integral in my growth with ending ’wars’ of personal and professional conflicts. I adopted several stories of conflict that needed to be updated. With the help of Mr. Pollack, I have experienced a peaceful reboot. I feel a sense of freedom as I move forward in my life.”
Client testimonial
“Jeremy is excellent at identifying the conflict within yourself or with someone else. He communicates clear and direct action steps to help identify key obstacles to help guide you towards resolution. At the same time, he holds you accountable, not allowing you to hide from your situation, enabling you to move forward. He has helped me tremendously; I highly recommend his services.”
Related Services for Your Team
Conflict coaching can stand on its own or complement other PPS services when communication and conflict challenges extend beyond an individual or small group.
Conflict Resolution Services
Structured support for coworkers, leaders, and teams working through active workplace conflict.
Conflict Management Training
Group training that helps employees and leaders better understand conflict and build practical skills for navigating it constructively.
Communication Skills Training
Workshops that strengthen how employees listen, communicate across differences, and approach difficult conversations.
De-escalation Training
Practical training for recognizing rising tension, managing emotional responses, and communicating more effectively when interactions become heated.
Frequently Asked Questions
A conflict resolution coach helps individuals and teams better understand and navigate interpersonal conflict at work. At PPS, coaches work with participants on the real situations they’re facing, helping them recognize the dynamics influencing the conflict, strengthen their communication skills, and practice more constructive ways of responding.
At PPS, conflict resolution coaching begins with a free discovery consultation to understand your needs and determine whether coaching is a good fit. If you decide to move forward, a Program Director develops a coaching plan outlining the recommended format, focus areas, and cadence. You’re then paired with a dedicated coach who works with you on real workplace situations and helps you build greater awareness and practical conflict-management skills over time.
Conflict coaching helps an individual or team build greater awareness and practical skills for navigating conflict, while mediation brings the people involved in a specific dispute together for a facilitated conversation. In coaching, the focus is on helping participants understand their own responses, strengthen how they communicate, and approach conflict more constructively. In mediation, a neutral mediator creates a structured environment where the people involved can better understand one another’s perspectives and work toward resolution together.
Pollack Peacebuilding Systems offers workplace conflict coaching for employees, managers, and executive leaders. As the largest workplace conflict resolution firm in the U.S., PPS provides one-on-one and team coaching through a nationwide team of Peacebuilders and coaches with backgrounds in psychology, mediation, and organizational work. Most coaching is delivered online through live video conferencing, making it accessible to individuals and teams across the country.
Most PPS conflict coaching is delivered online through live video conferencing via Zoom or Microsoft Teams. This gives individuals and teams the flexibility to meet with their coach from wherever they work while still having live, real-time conversations throughout the coaching process.
Conflict coaching focuses on helping people develop greater awareness and practical skills for navigating workplace conflict. A coach can help you examine how you respond during difficult interactions, prepare for challenging conversations, and practice new ways of communicating. Therapy or counseling, by contrast, may address broader emotional, psychological, or mental health concerns and is provided by appropriately qualified mental health professionals. Conflict coaching is not a substitute for mental health treatment.
During a conflict coaching session, you and your coach work through real workplace situations you’re facing. Together, you may explore what’s driving the conflict, how you’re responding to it, and what may be happening beneath the surface. Your coach can help you prepare for difficult conversations, consider different ways of communicating, and practice approaches you can use in the situations you’re navigating at work.
Look for a coaching service with a clear understanding of conflict psychology, a structured process, and experience working with the kinds of workplace challenges you’re facing. A good coach should take the time to understand your situation rather than rely on a one-size-fits-all approach, while helping you build practical skills you can use in real interactions. At PPS, our coaches draw on transformative and interest-based conflict resolution methods and work with participants on the situations and relationships that matter most to them.
Conflict coaching pricing depends on the type of coaching, your goals, and the scope and length of the program. During your free consultation, we’ll learn more about your needs and the support you’re looking for. If coaching is a good fit, a Program Director will provide a customized proposal outlining the recommended approach and pricing before you decide whether to move forward.
Get a Free Conflict Coaching Consultation
Workplace conflict can be stressful, especially when the same tensions keep resurfacing or you’re unsure how to move forward. You don’t have to have the situation figured out before reaching out. Conflict coaching gives you space to work through the challenges you’re facing now while also building greater self-awareness, stronger communication skills, and more constructive ways of navigating conflict in the future.
Start with a free consultation. We’ll learn more about the challenges you’re facing, answer your questions, and help you determine whether conflict coaching is a good fit for your needs.
