If you find yourself in a situation where you’ve wronged someone in some way, you likely have had the feeling that you need to apologize to them. But apologizing is often much easier said than done. When we find ourselves in these situations, we often wonder how to give a sincere apology that repairs some,...
This week’s conflict resolution tip is about being assertive instead of being aggressive when in conflict. When we get into conflict with one another, we often wind up operating out of two extremes: aggression or avoidance. Either we feel the need to defend whatever we are being accused of or we feel so uncomfortable by...
This week’s conflict resolution tip is about the importance of speaking calmly and respectfully when in conflict. It may seem somewhat obvious to suggest that we should speak calmly and respectfully with each other to maintain cooperative relationships, but this isn’t always so obvious when in conflict. When we’re in conflict, we often feel emotionally...
Summary of: Bas-Sarmiento, P., Fernández-Gutiérrez, M., Baena-Baños, M., Correro-Bermejo, A., Sergio Soler-Martins, P., & de la Torre-Moyano, S. (2020). Empathy training in health sciences: A systematic review. Nurse Education in Practice, 44, 1-13. https://linkinghub.elsevier.com/retrieve/pii/S1471595318300921 Background & Theory This article explored how empathy training can impact people in the workplace, in this case, specifically those in...
We know that some types of conflict are actually healthy to an organization and can be the birthplace of improved policies, better workplace culture, and new levels of product innovation. But some conflicts just slow down progress in those areas and act as more of a speed bump than an opportunity. Scheduling conflicts in the...
This week’s conflict resolution tip highlights the importance of focusing on the individual, instead of the group when you are in conflict. Think about a group that you disagree with, whether it be a political affiliation, sports team, or another group that you don’t align with to some degree. Now, imagine you are about to...
This week’s conflict resolution tip is to take a moment before responding. Take a Moment Before Responding Imagine the most recent conflict you had with someone. How did you feel? Often, when people are in conflict we feel triggered emotionally in some way. When we feel defensive, likely one of our basic needs or goals...
What are the keys to creating workplace peace? How can leaders go about mitigating risk and managing conflict in organizations? From creating effective communication practices to being knowledgeable of legal considerations, this article focuses on a number of ways of mitigating risk and managing conflict in organizations. On March 18th, Pollack Peacebuilding Systems hosted a...
This week’s conflict resolution tip is about taking responsibility where you can. A lot of people have difficulty owning up to what they’ve done or said because they believe that by doing that, they would be taking responsibility for wrongdoing. And therefore, in an effort to not admit wrongdoing, they do not own up to...
