Almost everyone has successfully solved a problem by calling a call center, but most people do not truly appreciate the efforts of the call center employees who helped them solve the problem. When their service isn’t working, it’s an emergency and you had better do something about it this instant, but once you fix it,...
Many jobs are stressful and require vigilance and cooperation to achieve various goals. However, stress can build over time, creating a hostile work environment where conflicts are bound to occur. The more stressful the situation, the more likely a conflict will erupt. Fortunately, de-escalation training can help mitigate this problem by taking a proactive approach...
If you are a supervisor at a large organization or are otherwise in a leadership role, maintaining a healthy work environment is naturally a top priority. Conflict resolution training is among one of the more successful ways to prevent lasting tension, anger, and resentment, and allow employees to focus on their jobs. So how do...
Conflicts arise in companies of all sizes. When problems erupt within large organizations, the ripple effects can be felt throughout various departments. And while taking a closer look at power dynamics within your company and finding the right conflict resolutions can be challenging and even uncomfortable, it will benefit your company in the long term....
Workplace conflicts can often be a bit frightening for large-scale organizations. When conflicts arise, they could lead to adverse consequences, such as lawsuits, legal action, property damage, and a negative brand reputation. However, a company’s typical approach to conflict resolution is to either ignore the problem until it goes away (or gets worse) or remove...
When running a large-scale organization, there are tons of moving parts to pay attention to. For that reason, most large companies segment everyone into departments and teams, with direct and department-level managers overseeing employees. With such a rigid and segmented workforce, it’s hard to create a cohesive and uniform company culture. Also, with so many...
We are thrilled to introduce Alicia Dunams as our guest writer this month, featuring her new book, How to Talk To Your Enemies: 101+ Ways to Turn Hostility Into Peace, now available on Amazon. Alicia has embarked on an inspiring campaign to provide a copy of her book to every member of Congress. To learn...
Over 50.5 million people quit their jobs in 2022, besting 2021 and earning the title of the ‘year of the great resignation’. The post-pandemic era is seeing a lot more voluntary departures. You’d want to maintain good relations with your company as you quit, leaving the door open for potential work opportunities of varying capacities...
Human resource information system (HRIS) is a revolutionary technology that more and more companies are adopting. While its benefits in recruitment and staff management are evident to some, others are still on the fence. While acknowledging the benefits, they’re still unsure whether the benefits justify the costs. Those who tried implementing HRIS into their organization...
I recently had a conversation with a colleague in the peacebuilding field, and we did not seem to agree on what a peacebuilder is or what approach is appropriate. This was a clear example of a gap in the unified definition of peacebuilding, and correcting this gap is important because various organizations and professionals who...
